Sarah Burgess

Product and Growth Leader

Sarah Burgess

Product and growth leader who ships. From pricing strategy to AI features, I build what moves the needle.

15
years in B2B SaaS
55%
conversion increases
5+
LLM features delivered
Sarah Burgess

Built from the customer up

I started in frontline support and worked my way to executive product leadership. That path means I don't just understand what to build—I understand why it matters to the people using it.


My sweet spot is at the intersection of product strategy and team development—breaking down silos, shipping fast, and occasionally translating between engineers and marketers like some kind of tech-world interpreter.


Based in Berlin. Currently exploring what's next—whether that's building something of my own or leading product at the right company.

Featured projects

From pricing strategy to AI features, here's how I've driven growth and shipped products that matter.

AI Co-Pilot and Dispatcher
Product development

AI Co-Pilot and Dispatcher

Led 3 month R&D for AI-Copilot and Dispatcher project, using voice agents to handle escalations in supply chain delivery

10
Validated JTBD
3 mo
Time to proof of concept
Pricing Case Study
Monetization Strategy

ICP-based pricing model

Led comprehensive pricing research and delivered a new packaging model aligned to ideal customer profiles.

+30%
Conversion lift
6 mo
Time to impact
Read case study
AI Assistant Case Study
Generative AI

AI-powered writing assistant

Built and shipped an LLM writing assistant from concept to production, helping managers write better feedback.

65%
Adoption rate
-10%
Cycle time
Read case study
Onboarding
Conversion

Sign-up and onboarding redesign

Redesigned trial experience and onboarding flows to reduce friction and improve activation.

+37%
Sign-up rate
-10%
Drop-off
Automations
Product Development

Automations suite

Built automation tools to help admins scale feedback practices and increase product stickiness.

3x
Usage increase
Top 3
Requested feature
Website
Growth Marketing

Website and messaging overhaul

Led strategy and execution of website redesign with improved positioning and conversion paths.

+45%
MQL growth
2.3x
Demo requests
Leadership
Leadership

Squad model transformation

Implemented cross-functional squad model and OKR framework to improve collaboration and velocity.

4 squads
Teams restructured
+25%
Velocity gain

What people say

Working together

Having Sarah as both a manager and a coach has been an incredible experience. She's one of the most inspiring leaders I've had the chance to work with. She has a rare ability to think strategically—always keeping the big picture in mind while still paying attention to the details that make a real impact.

Lindsay S.
Lindsay Sanders
VP of Customer Success, Small Improvements

I worked closely with Sarah during my entire time at Small Improvements. She was the voice of our customers. Sarah's drive to ensure a great user experience for customers made her go beyond solving individual customer issues, and instead delve into product thinking and long-term solution ideation with the Product and Design teams.

Gabriel L.
Gabriel Lovato
Staff Product Designer, Miro

As an engineering manager, I have had first hand experience with Sarah's ability to communicate effectively with engineering teams and deliver results for customers. Sarah is able to understand complex problems quickly and also translate this information between engineering and other teams so that it is easy to understand for each audience.

Jan Varwig
Jan Varwig
Engineering Manager, Audibene